Frequently asked questions
After exiting the ferry, follow the pathway to the parking lot. Look straight ahead towards the left for the Twin Island Adventures sign-our staff will be there to greet you.
Yes. Delivery is available. A fee applies for drop off/pickup in Middle Caicos.
Yes, but you must advise us accordingly.
A valid credit card is required at time of rental. Credit cards accepted including: Visa, Master Card and American Express.
The minimum age to rent a car is 25 years.
You must report the incident immediately to the rental company and local police. Without optional CDW, you may be liable for the full cost of repairs. With CDW, you’ll typically only pay an excess (deductible).
Certainly. The car rental service includes 24hrs roadside assistance. Just call the number
The insurance covers damage to third parties.
Yes, and it’s recommended—especially during high season (December–April). Booking 2–4 weeks in advance ensures the best availability and rates.
Standard inclusions typically cover unlimited mileage, third-party liability insurance, and basic breakdown support. Add-ons like Child seats or extra drivers may incur extra charges.
Yes but third party insurance is mandatory. If your travel or credit card insurance includes car rental protection. Be sure to provide proof of coverage, and confirm with your provider that it’s valid in Turks and Caicos.
You can choose a category.
Yes, extensions are usually possible but should be arranged before your return time to avoid penalties. Additional charges will apply based on the extra days.
We require a credit card on file to cover an unexpected charges, like fuel replacement, minor damage, or accidents.
Our contact information is provided on both your rental contract and the map you receive at pick up.
Yes. All of our vehicles follow the same guidelines for where they can go.
Our staff is present at the ferry during arrivals and departures. When you return the vehicle, someone will be there to check you out and ensure everything is in order.
Yes. Please refill the tank to the same level it was when you received the vehicle. If not, a refueling fee applies, starting at $35.
Yes, but additional drivers must be registered on the rental agreement and meet the same license and age requirements. A small fee may apply.
Yes. Third party insurance, the licensing recovery fee, and government tax are mandatory for all rentals.
Yes. There are three gas stations. Our team will review their locations with you at pickup.
