Question 1

Where do I pick up my rental after the ferry?

Accepted Answer

After exiting the ferry, follow the pathway to the parking lot. Look straight ahead towards the left for the Twin Island Adventures sign-our staff will be there to greet you.

Question 2

Do you deliver vehicles?

Accepted Answer

Yes. Delivery is available. A fee applies for drop off/pickup in Middle Caicos.

Question 3

Can I deliver the rented vehicle in another location?

Accepted Answer

Yes, but you must advise us accordingly.

Question 4

Can I rent a car without a credit card?

Accepted Answer

A valid credit card is required at time of rental. Credit cards accepted including: Visa, Master Card and American Express.

Question 5

What is the minimum age to rent a car?

Accepted Answer

The minimum age to rent a car is 25 years.

Question 6

What happens if I get into an accident or the car is damaged?

Accepted Answer

You must report the incident immediately to the rental company and local police. Without optional CDW, you may be liable for the full cost of repairs. With CDW, you’ll typically only pay an excess (deductible).

Question 7

In case of failure of the rental unit, you will provide assistance at no additional cost?

Accepted Answer

Certainly. The car rental service includes 24hrs roadside assistance. Just call the number

Question 8

If I have an accident, what will you cover?

Accepted Answer

The insurance covers damage to third parties.

Question 9

Can I book a car in advance, and how far ahead should I book?

Accepted Answer

Yes, and it’s recommended—especially during high season (December–April). Booking 2–4 weeks in advance ensures the best availability and rates.

Question 10

What’s included in the rental price?

Accepted Answer

Standard inclusions typically cover unlimited mileage, third-party liability insurance, and basic breakdown support. Add-ons like Child seats or extra drivers may incur extra charges.

Question 11

Can I use my personal or travel insurance instead of buying extra coverage?

Accepted Answer

Yes but third party insurance is mandatory. If your travel or credit card insurance includes car rental protection. Be sure to provide proof of coverage, and confirm with your provider that it’s valid in Turks and Caicos.

Question 12

Can I choose a specific car model or just a category?

Accepted Answer

You can choose a category.

Question 13

Can I extend my rental once it has started?

Accepted Answer

Yes, extensions are usually possible but should be arranged before your return time to avoid penalties. Additional charges will apply based on the extra days.

Question 14

Why do I need to put a credit card on file?

Accepted Answer

We require a credit card on file to cover an unexpected charges, like fuel replacement, minor damage, or accidents.

Question 15

Who do I contact in case of an emergency?

Accepted Answer

Our contact information is provided on both your rental contract and the map you receive at pick up.

Question 16

Are the smaller vehicles safe to take certain places?

Accepted Answer

Yes. All of our vehicles follow the same guidelines for where they can go.

Question 17

What do I do with the keys after I return?

Accepted Answer

Our staff is present at the ferry during arrivals and departures. When you return the vehicle, someone will be there to check you out and ensure everything is in order.

Question 18

Do I have to refill the tank? What happens if I don't?

Accepted Answer

Yes. Please refill the tank to the same level it was when you received the vehicle. If not, a refueling fee applies, starting at $35.

Question 19

Can someone else drive the car if they’re not the main renter?

Accepted Answer

Yes, but additional drivers must be registered on the rental agreement and meet the same license and age requirements. A small fee may apply.

Question 20

Is third party insurance mandatory, even if my credit card offers coverage?

Accepted Answer

Yes. Third party insurance, the licensing recovery fee, and government tax are mandatory for all rentals.

Question 21

Are there gas stations on the island?

Accepted Answer

Yes. There are three gas stations. Our team will review their locations with you at pickup.

Frequently asked questions